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Vital ConversationsImproving Communication Between Doctors and Patients$
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Dennis Rosen

Print publication date: 2014

Print ISBN-13: 9780231164443

Published to Columbia Scholarship Online: November 2015

DOI: 10.7312/columbia/9780231164443.001.0001

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PRINTED FROM COLUMBIA SCHOLARSHIP ONLINE (www.columbia.universitypressscholarship.com). (c) Copyright University of Minnesota Press, 2021. All Rights Reserved. An individual user may print out a PDF of a single chapter of a monograph in CUPSO for personal use.date: 13 May 2021

Making it Stick

Making it Stick

(p.161) 7 Making it Stick
Vital Conversations

Dennis Rosen

Columbia University Press

This chapter identifies ways of improving physician–patient communication at a systems level, through the strategic use of medical decision-making aids, health-information technology, and better health-care-facility design. In medical decision-making, the role of the physician is not only to provide data to the patient for analytical consideration, but also to help the patient identify how his quality of life will be directly affected by the different therapeutic options he must choose from, allowing him to utilize a whole-mind decision-making process to make the best choices about his own care. Meanwhile, health-information technology (HIT) allows for retrieval of vital information about the patient's past medical history, medication utilization, immunization records, and allergies, which are important to reduce medical errors. In addition, the configuration of positive clinic and hospital environment reduces anxiety, which can greatly improve a person's ability to absorb and process information.

Keywords:   physician–patient communication, medical decision-making, health-information technology, health-care-facility design, health-care system

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