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Vital ConversationsImproving Communication Between Doctors and Patients$
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Dennis Rosen

Print publication date: 2014

Print ISBN-13: 9780231164443

Published to Columbia Scholarship Online: November 2015

DOI: 10.7312/columbia/9780231164443.001.0001

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Putting it All Together

Putting it All Together

Creating a Better Clinical Encounter

(p.191) 8 Putting it All Together
Vital Conversations

Dennis Rosen

Columbia University Press

This chapter provides practical suggestions on how both patients and physicians can improve communication in their one-on-one health interactions. The waiting time of patients could be utilized for a variety of defined purposes, such as targeted information gathering and entry, and patient education. Not only would this add value to the entire medical encounter, but it would also send a powerful message to patients that they and their time are valued and respected, which in turn would lead to increased satisfaction. During the visit itself, the patients should take charge of the visit by preparing a list of questions ahead of time, and being honest and open about their concerns. As for the physicians, they should improve the quality of their verbal and nonverbal communication with their patients by shaking their hands, smiling, maintaining eye contact, being honest, and being compassionate and empathetic.

Keywords:   physician-patient communication, medical encounter, information gathering, patient education, physician visit

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