The Right People
This chapter focuses on one key component of a High-Performance Learning Organization: the right people. A learning organization needs employees who have the right motivation for and approach to learning—a learning mindset. Effective learning organizations hire and develop people who like to learn and who proactively seek to learn. Fostering learning by employees requires managers and leaders who are not only good learners themselves, but also are good learning facilitators (teachers) and role models. There has been significant research done over the last few decades on the characteristics of good learners. This chapter reviews some research on the characteristics of good learners and presents some of the science behind an individual's inclination and motivation to learn. It stresses the importance of hiring and training the right people and considers how meeting self-efficacy and self-determination needs enables learning.
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