This chapter focuses on one key component of a High-Performance Learning Organization (HPLO): the right processes, specifically the right kind of communication processes. Learning, critical thinking, and creative/innovative thinking can best be achieved when facilitated by teachers and others we trust, and in a work environment by mentors, managers, leaders, and teammates. This is especially true when dealing with new situations, uncertainty, or ambiguity. Learning is a team sport. That is why effective learning conversations are so important. This chapter examines what makes learning conversations so difficult and describes good learning conversations that it calls “System 2 conversations.” Such conversations are a higher level of talking or conversing called “dialogue.” High-quality connections at work help build the kind of relationships that enable System 2 learning conversations.
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